Step goal meet workout wearing watch

[AustinConnell]

I have not work my watch at all today and my app and watch are saying that I have evene exceeded my step goal. How do I update this?

[SantiR]

@AustinConnell Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with Ionic and your step goal.

This is very strange. Were you wearing your watch? If you were, what kind of activity were you doing? I have seen something similar happen when driving in bumpy roads or playing the drums.

Your watch will reset itself to zero at midnight. I'd recommend performing a restart on it and checking if this happens again.

Also, you can delete some of the extra steps by manually logging a driving activity.

Try that out and let me know how it goes! 

[AustinConnell]

I was not doing anything, and not wearing the watch

Austin P Connell

[SantiR]

@AustinConnell Thanks for your reply and for providing those details.

By any chance, was there a fan or anything that may have been buzzing or vibrating on the same surface that Ionic was placed on? 

Sometimes, this is the reason why it has counted all of those steps. Please don't forget to try the restart steps posted above.

Keep me posted! 

[AustinConnell]

I do restart the watch and there was nothing near it.

Austin P Connell

[SantiR]

@AustinConnell Thanks for your reply and for restarting your watch.

Please keep an eye on it and let me know if the same thing happens again. If it does, I will help you out on getting in touch with customer support for further assistance.

Keep me posted!