Steps, heartrate & sleep no longer recording on my Ionic

[KevinDavis]

Hi guys,

My Ionic is no longer recording my steps, heartrate or sleep.  The sensor no longer flashes green.

I have rebooted my Ionic, turned it off and restarted it, with no success.  I then removed my Ionic from the Fitbit app and removed the Bluetooth pairing.  I then did a Factory Reset on my Ionic and again added it as a device in my Fitbit app.  The installation went smoothly until the calibration phase, which failed at every attempt.  As mentioned earlier, the sensor is no longer flashing green.

Help.

Kevin.

[SunsetRunner · Accepted solution]

Contact Customer Support.

[Bfurtch]

My iconic is doing the same thing

[KronkNZ]

I have exactly the same issue started after the new firmware update, I've done all the suggested solution but didn't fix.

Have you got yours fixed?

[KronkNZ]

Where is the best answer?

[KevinDavis]

Couldn’t fix it so Fitbit sent me a new watch. All good now.

Sent from my iPhone

[KronkNZ]

Hi Kevin, 

Thank you so much for your kind reply.

I've also tried all I could but didn't get fixed so contacted the help team. They are going to email me a return label and I'm not sure what that means at this stage.

Cheers