Steps more than a little overstated

[TBarker]

The steps recorded by the FitBit Ionic border on ridiculous. While I am actually walking, they appear to be reasonable. However, sitting down to watch TV in the evening will usually add about 1500 steps (variable) and I can have as many as 500 during my sleep. I don't see a customer service icon anywhere on the web site and this $400 watch is not providing the advertised reliability.

Anyone else have experience dealing with these people? How does one contact service to determine if there is a fixable problem?

[SunsetRunner]

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@TBarker wrote:

The steps recorded by the FitBit Ionic border on ridiculous. While I am actually walking, they appear to be reasonable. However, sitting down to watch TV in the evening will usually add about 1500 steps (variable) and I can have as many as 500 during my sleep. I don't see a customer service icon anywhere on the web site and this $400 watch is not providing the advertised reliability.

Anyone else have experience dealing with these people? How does one contact service to determine if there is a fixable problem?

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Try a Restart and do it several times if necessary. If you want to contact Customer Support, click on the link.

[TBarker]

As it turns out - during the evening I sit in a recliner that subtly rocks. This rocking motion was being counted as steps, meaning I would add a significant number of steps each evening. Kind of makes the count useless.I have several other watches and none of them share this trait.

The last correspondence from FitBit indicated that they had someone looking into the issue. I have since passed the watch to my wife who doesn't rock during the evening but does knit. Needless to say, the knitting also adds significant steps.

As it stands right now, the fitness tracker is useless for tracking steps.