Steps on Fitbit are not the same as Fitbit app even after sync

[ColbyH]

Hello everyone, have been noticing that the step count on my Fitbit is different from the count in my Fitbit app even after syncing. Has anyone else experienced this? Is there a easy fix to this? 

[WavyDavey]

Hi @ColbyH,

It sounds like an incomplete sync. How many steps are you seeing on the Fitbit vs. on the app?

[ColbyH]

A couple 100

[WavyDavey]

If you go into the settings in the app, there's one called "all-day-sync".  Turn that on, and it should fix the sync. If not, you can go back in the settings and also turn on "always connected".

Sometimes the app lags a little in the count, but it always catches up in the end, at least for me.