07-07-2025
16:04
- last edited
Tuesday
by
AndreaFitbit
07-07-2025
16:04
- last edited
Tuesday
by
AndreaFitbit
I have waited 7 months still no refund passed around from supervisor to supervisor saying anything to get me off the phone ive called every day for over a week with no answers at all I need some help
Moderator Edit: Clarified subject.
Answered! Go to the Best Answer.
Tuesday
Tuesday
Welcome to the Fitbit Community, @Westonlee88. I'm sorry to hear that you haven't received your Ionic recall refund and that you have waited 7 months.
I appreciate your feedback and noticed that you contacted us today and your case was escalated to a higher level. I asked them and they will investigate about your refund and send you a status to your email. I'd appreciate your patience.
I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.
Tuesday
Tuesday
Welcome to the Fitbit Community, @Westonlee88. I'm sorry to hear that you haven't received your Ionic recall refund and that you have waited 7 months.
I appreciate your feedback and noticed that you contacted us today and your case was escalated to a higher level. I asked them and they will investigate about your refund and send you a status to your email. I'd appreciate your patience.
I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.