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Still no Fitbit Ionic refund after 7 months

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‎07-07-2025 16:04 - last edited on ‎07-08-2025 11:07 by Fitbit Moderator

‎07-07-2025 16:04 - last edited on ‎07-08-2025 11:07 by Fitbit Moderator

I have waited 7 months still no refund passed around from supervisor to supervisor saying anything to get me off the phone ive called every day for over a week with no answers at all I need some help

 

Moderator Edit: Clarified subject.

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‎07-08-2025 11:05

‎07-08-2025 11:05

Welcome to the Fitbit Community, @Westonlee88. I'm sorry to hear that you haven't received your Ionic recall refund and that you have waited 7 months. 

I appreciate your feedback and noticed that you contacted us today and your case was escalated to a higher level. I asked them and they will investigate about your refund and send you a status to your email. I'd appreciate your patience. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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‎07-08-2025 11:05

‎07-08-2025 11:05

Welcome to the Fitbit Community, @Westonlee88. I'm sorry to hear that you haven't received your Ionic recall refund and that you have waited 7 months. 

I appreciate your feedback and noticed that you contacted us today and your case was escalated to a higher level. I asked them and they will investigate about your refund and send you a status to your email. I'd appreciate your patience. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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