Still no Fitbit Ionic refund after 7 months

[Westonlee88]

I have waited 7 months still no refund passed around from supervisor to supervisor saying anything to get me off the phone ive called every day for over a week with no answers at all I need some help

Moderator Edit: Clarified subject.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Westonlee88. I'm sorry to hear that you haven't received your Ionic recall refund and that you have waited 7 months. 

I appreciate your feedback and noticed that you contacted us today and your case was escalated to a higher level. I asked them and they will investigate about your refund and send you a status to your email. I'd appreciate your patience. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.