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Stopped syncing

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‎06-01-2018 21:17 - last edited on ‎06-02-2018 08:55 by Moderator Alum

‎06-01-2018 21:17 - last edited on ‎06-02-2018 08:55 by Moderator Alum

keep having sync issues.  I've reset the ionic and restarted phone.  everything is up to date on firmware.  this is getting old.  we do daily challenges at work and this is killing me when I cant get my steps in for the day.

 

Moderator edit: Updated subject for clarity 

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2 REPLIES 2

‎06-02-2018 08:55

‎06-02-2018 08:55

It's great to see you around @timM1986! 

 

Thanks for performing these troubleshoots, let me help you out. In order to further assist you I've gone ahead and created a case on your behalf, soon you'll be getting an email with the next steps. I would also like to share this great article, there you'll find syncing troubleshoots that will help us to exhaust all the possible troubleshoots. 

 

Keep me posted! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎06-09-2018 06:48

In response to MaginB

‎06-09-2018 06:48

a new android update came out and since then it's been syncing great.  also updated the device still working.

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