help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Strong magnet and the Ionic

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-13-2018 11:45

‎04-13-2018 11:45

 Will a strong magnet interfere with the Ionic. I used a strong magnet to pick up nails from working on a building and my Ionic has stopped reading steps and heart rate. Clock works fine. Could this be the problem and if so can anything be done about it?

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-13-2018 11:54

In response to SunsetRunner

‎04-13-2018 11:54

Have you tried restarting it? Press and hold the left button and bottom right button together for 15 secs.

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

View best answer in original post

Best Answer
4 REPLIES 4

‎04-13-2018 11:50

‎04-13-2018 11:50

@sandysfbt wrote:

 Will a strong magnet interfere with the Ionic. I used a strong magnet to pick up nails from working on a building and my Ionic has stopped reading steps and heart rate. Clock works fine. Could this be the problem and if so can anything be done about it?

Contact Customer Support.

Best Answer
0 Votes

‎04-13-2018 11:54

In response to SunsetRunner

‎04-13-2018 11:54

Have you tried restarting it? Press and hold the left button and bottom right button together for 15 secs.

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎04-13-2018 11:58

In response to N8teGee

‎04-13-2018 11:58

Nathan makes a good point.  Be sure and try his Restart suggestion before going the Support route.  And try it several times if necessary.

Best Answer
0 Votes

‎04-26-2018 16:08

In response to N8teGee

‎04-26-2018 16:08

Restarting my ionic did work. I don't know if the problem was the magnet or I just overcharged it. Thank youl.

Best Answer
0 Votes