Stuck in firmware update

[VideX]

Fitbit app says: setting up Ionic. Circle spins and it says installing...

Watch face flashes with Fitbit Logo from time to time. 

Got to bed last night, and when I woke up it still says updating.

Before I started this mess my watch got really bad battery. So I read this forum recommended a hard reset. 

Don't know if it is related but now I got no working watch 😭

[SilviaFitbit]

Welcome to the Community @VideX. Thanks for the details shared. I'll be happy to assist you. 

I appreciate the research that you did in the Forums. I would like you to try charging it, since it was updating the firmware, the battery might have drained and that's why it's not turning on. 

If you get the display working, you can try these steps to update your Ionic properly. 

I'll be around if you need further assistance. 

[VideX]

Every try I did was when charger was plugged in. Both watch and Phone. 

The watch is now turned in to a dealer, awaiting answer from them. 

[SilviaFitbit]

Thanks for getting back @VideX. I'm glad to hear that you contacted the retailer and you're awaiting the reply. 

I'll be around if you need further assistance. 

[VideX]

Got a new unit. Case closed 

😊

[SilviaFitbit]

Thanks for getting back @VideX. I'm glad to hear that you got a new Ionic. 

If you would like to continue participating in the forums, you can check tips about Get Moving, Eat Well and Manage Weight.