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Suddenly at 0% power but recharges fine

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‎09-21-2018 09:35

‎09-21-2018 09:35

I've noticed this happen at least twice, perhaps three times within the last few weeks or month.

 

This morning I took it off and placed it on the counter in the bathroom while having a shower. When I put it back on afterwards and pressed the button to check the time, it wouldn't turn on. I knew what had likely happened based on the prior issue(s) and got the charging cable and plugged it in and sure enough, the watch reported being at 0% but I know it was at 60% or more prior to going in the shower.

 

I'm trying to think about what could cause the battery to drain to fast, so dramatically and all I can think is if the face was being activated constantly while on the counter but is it even possible for it to drain that much power in just a few minutes? The alternative is that the power isn't being reported correctly. 

 

Anyone have this issue? I couldn't see any other reports on my cursory inspection within the forum.

 

Thanks!

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‎09-21-2018 20:42 - edited ‎09-21-2018 20:42

‎09-21-2018 20:42 - edited ‎09-21-2018 20:42

I have never had this happen with my Ionic, but it did happen once with my flex 2. Restart the Ionic several times and fully charge and see if it happens again. If it does try a factory reset (settings app on the watch and scroll down to About.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-22-2018 10:56

In response to NellyG

‎09-22-2018 10:56

Welcome on board @Abobo, it's nice to see a new member here! Have you tried what @NellyG recommended?

 

First of all, let's make sure that your battery is being charged when it's connected to its charger. Have you checked if the contacts on your tracker or charging cable are not dirty? Dust and debris can accumulate over time and prevent a charge. Try cleaning them by following these instructions.

 

I'm wondering, where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.

 

If so, plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. 

Hold the other end of the charging cable near the port on the back of the watch until attaches magnetically.

 

Ionic battery photos.png

 

Charging fully takes up to 2 hours. While the watch charges, you can tap the screen or press any button to check the battery level, but it seems that the screen doesn't come up at the moment so I'd recommend waiting those 2 hours and then go for a restart (once again) by following these steps. 

 

Consider these tips when you want to conserve battery life:

 

  • Make sure you're charging Ionic fully each time. It can take up to 2 hours to charge your watch. 
  • Turn off All-Day Sync in the Fitbit app because it increases battery drain on both your watch and phone. Note that if you turn off All-Day Sync, certain apps including Weather won't work since data isn't being sent from the Fitbit app to your watch:
    1. From the Fitbit app dashboard, tap or click the Account icon > your device image.
    2. Find the option to turn off All-Day Sync.
  • Turn off the option to wake the screen when you turn your wrist; instead, tap the screen to turn it on:
    • On your watch, swipe right to the shortcuts screen > Screen Wake > Manual.
  • If you don't need heart rate data, change the Heart Rate setting to Off. Note that the green LED continues to flash even if Heart Rate is turned off.
  • Turn off call, text, calendar, and app notifications if you know you're going to receive many hundreds of notifications. A large volume reduces battery life:
    • On your watch, swipe right to the shortcuts screen > Notifications > Off.
  • Charge your watch more often if you play music, exercise with GPS, complete Fitbit Coach workouts, or use the music controls frequently.
  • Don't receive reminders to move every hour. To get fewer reminders, make sure you walk 250 steps each hour, change the number of hours you want your stationary time monitored, or turn off the feature on days you don't need it.
  • If you have many silent alarms set, consider deleting some. Each alarm you add up to the maximum of 8 reduces battery life by a small percentage. 
  • Shut down Ionic when it's not in use. 

 

Let me know if this helps! 

Maria | Community Moderator, Fitbit


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