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Suggestions if your Fitbit doesn't turn on

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‎02-07-2020 14:37 - last edited on ‎02-09-2020 10:57 by Fitbit Moderator

‎02-07-2020 14:37 - last edited on ‎02-09-2020 10:57 by Fitbit Moderator

1.u might have tried using ur power on button. i.e left button to turn it on.if u sint try pressing that for 10-15 sec and wait.

2.If that dont work then try pressing ur left button first then the right bottom button together for 15 sec.make sure u press them both.this is the restart mechanism.

3.if it still dont work try putting ur device for charging for 1 or 2 hours.Then try option 1 or 2 again.

4.If it still dont work.Try calling customer care it might be possible that ur battery is dead or u have installed some app that is causing problems.try a manual factory reset if you can.(idk how to do that yet lol so sorry.)

 

well west of luck with urs and theres to fit bit service centre in india so the customer care u call will connect u to us or uk customer care bt they will talk to u to resolve ur problem if they can.they are nice and patient.well its its worth a shot.

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎02-07-2020 14:46

‎02-07-2020 14:46

ok well there are some corrections which it wont let me edit lol.but yah india has no service centres for fitbit so just call customer care and ask for troubleshooting if the above processes dont work.

Best Answer

‎02-09-2020 12:58

In response to Jit-

‎02-09-2020 12:58

Hello @Jit-, welcome to the Community Forums!

 

Thanks for taking the time to share the steps you took to resolve the inconvenience you were experiencing with your Ionic. the willingness to help is always appreciated. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!   

 

Thanks for being part of the Fitbit family!

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