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Swim turning off and loosing swim data

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‎10-28-2018 17:52 - last edited on ‎10-31-2018 10:31 by Moderator Alum

‎10-28-2018 17:52 - last edited on ‎10-31-2018 10:31 by Moderator Alum

keeps turning off in the middle of recording distance and time- reverts to the clock setting and loses all data for that swim  .also getting blank screen at times

 

Moderator edit: Updated subject for clarity.

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‎10-31-2018 10:30 - edited ‎05-31-2019 07:43

‎10-31-2018 10:30 - edited ‎05-31-2019 07:43

Hi @Radar62, thanks for reaching out the Forums, welcome! Robot Happy

 

I'd suggest trying to restart your Fitbit Ionic and try to track your swim again:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Let me know if this helps.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎10-31-2018 10:30 - edited ‎05-31-2019 07:43

‎10-31-2018 10:30 - edited ‎05-31-2019 07:43

Hi @Radar62, thanks for reaching out the Forums, welcome! Robot Happy

 

I'd suggest trying to restart your Fitbit Ionic and try to track your swim again:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Let me know if this helps.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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