Sync Service Persistent Notification

[SunsetRunner]

The fitbit app on my phone just updated and since the update, I have this constant notification from Fitbit that says "Fitbit Sync Service".  Nothing I can do will make it go away.  Any suggestions?

[VandyCWG · Accepted solution]

Slide the notification to the left, the settings cog appears, click it, and then go turn off notifications for that service.

[maza91]

I have the same issue but will turning off the notification stop all of them or just this stupid sync issue? 

[N8teGee]

You can turn it off within the Ionic settings in the fitbit Android app, I believe the previous suggestion will turn off all notifications from fitbit.

Toggle keep alive widget to off.

[VandyCWG]

Depending on Android version....that notification is not the keep alive notification.  Android O requires apps to have the notification if it runs and stays awake in the background.  

I turned my notifications off the way i mentioned and I still get my "time for bed" and "you;ve met your goal" notifications.

[WildflowersW]

If I try to disable this function it says "Are you sure you want to disable the persistent notification? This may lead to loss of connectivity to your device". Have you had any connectivity issues with this function disabled?

[maza91]

I switched off the Keep Alive button and still get all my other notifications like goals met, if text/emails/calls come through ok.

[Nquizativ]

Thanks you!! 

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@N8teGee wrote:

You can turn it off within the Ionic settings in the fitbit Android app, I believe the previous suggestion will turn off all notifications from fitbit.

Toggle keep alive widget to off.

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[Coty_N]

Thank you so much for posting this!

[Dstrauss]

I did exactly as you mentioned and it worked perfectly! But now my fitbit won't sync at all, in fact its saying "tracker not found." Any suggestions on how to get it back? 

[darrenvox]

So if anyone wants to figure this notification thing that won't let you remove or swipe it away (like when taking screenshots of the lock screen!!)  and it's bothering you here are some ideas to help you through it. (P.S. I'm nowhere near calling myself an admin just kinda figured this out on my own...

Sorry for the Length but when google's own algorithm picks this post up or Fitbit lets everyone know... this can might be a place to come and find the answer.

Begin:

It seems that Fitbit wants to mentally mess with us, you can either turn off the weird notification /sync page notification that stays on each day while on the lock screen or you can keep the notifications and get rid of the "keep alive widget" as mentioned above but it looks like you can't do both, which, in turn, bothers me because it would be good to have that as a separate setting in the section...

For those who want to have notifications on and but turn off "keep-alive" (which allows communications and does the background syncing, albeit without syncing any new info or syncing very often).  please follow the next few answers...

1.load up your today screen inside Fitbit app

2.scroll down on the area where it says "today" like you were refreshing/syncing

3.tap onto the name of your Fitbit device (ie ionic, charge, etc)

4.and scroll down to the bottom and turn on "keep alive widget"

5.ta -da! you've done it

but if you want to keep the "keep-alive" app off but get notifications and set allow notifications

1. turn off the "keep-alive"  switch/button/slider

2. exit the Fitbit app

3.and load the settings app inside the phone (android) 

3a.if you can't find the settings app, just look for a folder named apps on one of your pages

3b.tap the apps folder

3c.find the settings icon and tap on it

4.open apps and scroll down to find Fitbit

5.tap on "Fitbit" 

6.scroll down to "app settings"

7.look for "notifications"

8.tap "notifications"

9.slide "on" the "allow notifications"

10. Voila!! 

Keep in mind you cant have both set up at the same time...

I hope this helps and Keep Fit!

[Phoenix3127]

Sorry, tried both methods and neither one worked but thanks.

[spira11]

Just go t a new fitbit replacement so I had to do this all over again. It seems like the option completely disappeared from the app.

But I managed to get rid of it via Android settings. Assuming you are using an android phone:

- swipe right on the notification

- Go into settings (that sound get you into fitbit's notifications settings

- Turn off sync service