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Sync my Iconic

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‎05-30-2020 17:29

‎05-30-2020 17:29

The fitbit app cant sync my smartwatch. But the smartwatch is working perfectly. I called yesterday contact support and they helped me. And told me apparently the app is having issues. I need to give 24 to 48 hours. I dont know I can do next.

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‎05-30-2020 18:46 - edited ‎05-30-2020 18:50

‎05-30-2020 18:46 - edited ‎05-30-2020 18:50

Delete the Ionic from within your phones Bluetooth settings. Go into the Ionic Settings>Bluetooth and in Restore Music Controls set to Pair. Search for Bluetooth in your phone. I had to reconnect mine again this morning - seems I have to at least every couple of days as the connection goes stale. Not sure if it's a Fitbit issue or my Android 9 Motorola G6 Plus phone?

 

You may also need to restart your phone for a connection to be found. And perhaps also the Ionic if a phone restart doesn't help?

In the app swipe down to sync, or in the account screen of the app go into Devices>Ionic and press sync now. 

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