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Sync skips 1/2 a day of steps

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‎08-18-2019 17:44 - edited ‎08-18-2019 17:49

‎08-18-2019 17:44 - edited ‎08-18-2019 17:49

I can see my steps on my iconic I did 11k and I can see my 2 walks 1 15 min walk on the beach and 1 1/2 hour on the treadmill on my dashboard but my steps do not show it says 500 steps for the day. It is tracking today's steps but will not add most of yesterdays even though they are on my iconic when looking under today weekly activity.. I did see them yesterday I was watching it as I hit 10k on my treadmill but somehow lost all the step data from that sync I can see that walks heart rate from the walks just not the steps.. I have restarted it, removed it and re added and tested it on a fresh install of the app     

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‎08-19-2019 12:34

‎08-19-2019 12:34

Hello @JohnnyGatt welcome to the Community Forums, thanks for your post!

 

I appreciate all the information that was shared in your post, sorry for the inconvenience experienced with your Ionic device. Also, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which mobile device you're currently using to sync your Ionic's information? Also, when was the first time this occurred and how many times since then? In the meantime I receive your answers, please restart your Ionic to refresh its performance. 

 

Keep me posted.

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