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Syncing and heart rate issues

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‎01-22-2020 17:14 - last edited on ‎01-25-2020 19:00 by Fitbit Moderator

‎01-22-2020 17:14 - last edited on ‎01-25-2020 19:00 by Fitbit Moderator

I've had my fitbit since 2016 Ava i doubt know if it has died. It won't sync and it will not clear the data.  And my green light is not flashing at all in the back.  I've hard rest it like 40 times at this point nothing what can i do it is it done?

 

Moderator edit: Subject for clarity 

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‎01-22-2020 23:00

‎01-22-2020 23:00

Hi @Fierce,

Which model of Fitbit do you have? You posted this in the Ionic forum, but the Ionic wasn't available in 2016.

Work out...eat... sleep...repeat!
Dave | California

Best Answer

‎01-25-2020 19:03

In response to WavyDavey

‎01-25-2020 19:03

Hi @Fierce, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and the details that were shared in your post, your effort troubleshooting your Ionic prior to posting is appreciated. Just as @WavyDavey posted, can you please confirm that you're using a Fitbit Ionic? Or is it our Fitbit Blaze? Such device was released on 2016. I'll be waiting for your reply so we can move forward with the heart rate issue.

 

In regards the difficulties experienced with the syncing process, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Let me know if you have any additional questions.

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