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Syncing difficulties with Chromebook and Blackberry

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‎10-12-2019 16:04 - last edited on ‎10-13-2019 13:17 by Fitbit Moderator

‎10-12-2019 16:04 - last edited on ‎10-13-2019 13:17 by Fitbit Moderator

Hello;

 

I updated my Fitbit Ionic last night and now my watch will not sync with either my computer or my phone.  I have noticed that the Wi-Fi is off and when I try to connect with my computer the app on the computer can't find it.  This is very frustrating.

 

Moderator edit: Subject for clarity 

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‎10-13-2019 13:16

‎10-13-2019 13:16

Hi @Noddyhawk, it's nice to see you again participating here in the Community Forums, welcome back.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Please make sure that your devices arecompatible because due to a compatibility concern you can experience connection difficulties.

 

Keep me posted, I'll be around if you need anything else.

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