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Syncing issues

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‎06-03-2019 02:09

‎06-03-2019 02:09

Have had trouble since the 28th May syncing my Ionic. Keeps telling me there are issues with the bluetooth but have tried restarting it, removing App and reinstalling with no success this far. Incidentally my daughter who also has a Fitbit is having similar issues. Any particular issues with the app currently that I am missing or any suggestions?

Thanks

 

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‎06-04-2019 12:12

‎06-04-2019 12:12

Welcome to the Community @KevMitch. Thanks for the details mentioned and the troubleshooting tried. 

 

I would like you to confirm that you followed this syncing troubleshooting. Also, please reply to the following questions: 

 

- Which mobile device are you using?

- Do you have the latest app version? 

 

I'll be around if you need further assistance. 

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