Syncing my maps with Strava

[krispin]

Good evening all, hope someone may have an idea what is going on with my app.

The past two exercise events have been tracked using my ionic, with all the data and the map showing up on the website, but not the app and that app is not sending the data to Strava and you know what they say, if is isnt on Stava, it didn't happen.

Thoughts? 

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there @krispin, it's always great to see you here on the Community Forums. Thanks for the details provided about the syncing difficulties with your Strava app and for taking the time to troubleshoot this prior to posting here.

Since the exercises were synced to your account from the tracker but were not synced to the Strava app, may we know if you have linked your Strava app to your Fitbit account? To check, follow the steps below:

1. Tap the Today tab and tap your profile picture. 
2. Scroll down and tap Manage Data > Manage 3rd Party Apps.
3. Log in to your Fitbit account and check if Strava is listed. 

If not listed, then that is the reason why they are not synced together. To connect your Fitbit and Strava account,  follow the step below:

1. Visit strava.fitbit.com and tap or click Connect.
2. Log in to your Strava account.
3. When prompted, authorize Strava to connect to your Fitbit account and follow the on-screen instructions.

Moving forward, once linked, your exercises should be synced.

However, if still not working even after confirming that Strava app is connected, please try disconnecting and reconnecting the Strava app to your Fitbit account by clicking "Revoke Access to the integration and relink your Fitbit account.

I look forward in getting you back on track. Should you have further questions, don't hesitate to let me know.