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The battery of my Fitbit Ionic is not charging

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‎06-24-2019 11:55 - last edited on ‎06-25-2019 12:09 by Fitbit Moderator

‎06-24-2019 11:55 - last edited on ‎06-25-2019 12:09 by Fitbit Moderator

My watch has died out earlier today an now when on charge is isnt responding or turning on??

 

Moderator edit: Subject for clarity 

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‎06-25-2019 12:08

‎06-25-2019 12:08

Hello @Myles00 thanks for bringing this to my attention, I'm happy to help you with your Ionic and give you a warm welcome to our Community Forums.

 

Seems odd that suddenly your Ionic stop taking charge. First and to better assist you, can you please let me know if the heart rate sensor green lights are flashing or if your device is completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this. 

 

Let me know if you have any additional questions, I'll be here waiting for your reply.

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