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The device will remain locked after the firmware upgrade

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‎01-02-2020 11:22

‎01-02-2020 11:22

IONIC I have updated the latest firmware. Since then, I can't unlock my device with a PIN.
Only the clock is displayed and the PIN numeric window is touched. If I enter my PIN, nothing happens. Screan Wake auto doesn't work properly either. Restarting didn't help either. The device has become unusable. Suggestion for solution?

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‎01-03-2020 12:01 - last edited on ‎10-10-2025 07:22 by Fitbit Moderator

‎01-03-2020 12:01 - last edited on ‎10-10-2025 07:22 by Fitbit Moderator

@CcAaSs Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

It's pretty weird that your watch isn't unlocking after you enter the PIN. Since you've tried restarting it and it's not working, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

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