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The greenlights don't turn on-Ionic

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‎12-23-2021 06:10 - last edited on ‎12-23-2021 13:50 by Fitbit Moderator

‎12-23-2021 06:10 - last edited on ‎12-23-2021 13:50 by Fitbit Moderator

Hello there,

I got my ionic in February 2020, so not even 2 years yet, and my sensor died. I don't understand since I've been taking extra care of my watch, I don't swim and i take it off for most of my showers... I tried the reboot, the factory reset, i tried it all and nothing. The greenlight hasn't come on in a few days, I'm discouraged... Can you help please?

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎12-23-2021 13:49

‎12-23-2021 13:49

Welcome to the Fitbit Community, @SunsetRunner.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

Please try to turn the heart rate off and back on. For instructions on how to navigate your Watch, please visit this article.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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‎01-04-2022 00:24

In response to EdsonFitbit

‎01-04-2022 00:24

That is very helpful! thank you

slope game

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‎01-04-2022 12:59

In response to cherykolb

‎01-04-2022 12:59

Welcome to the Fitbit Community, @cherykolb.

 

I'm glad to have been of help.

 

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

 

See you around.

Have you received the answer you were looking for? Choose the post as the best answer!

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