help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Third party headphones

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-17-2018 11:57

‎03-17-2018 11:57

I am getting seriously frustrated with my Ionic.  I have had a Blaze for some time which I loved but I wanted to have the built in GPS and music that the Ionic offered.  I set everything up and bought some Bluetooth headphones - not Flyers and since Christmas have not had one successful outing with the headphones.  They work fine and sync at home but as soon as I run, the music skips and on some occasions completely stops.  I am cross that Fitbit will not help

with this and the best I have been offered to sort this is three months of Fitbit coach.  I don’t need this but would like music when running.  I have found the email responses slow and unhelpful - constantly thanking me for my patience whilst this is investigated before telling me that they can’t guarantee any headphones bar the flyer will

work !! This is not advertised (or at least wasn’t when my watch was purchased) how can this be right ? It puts over £100 on top of the cost of an already expensive watch.  I am frustrated that the watch can’t be used in the way that it should ! 

Best Answer
0 Votes
5 REPLIES 5

‎03-17-2018 12:32

‎03-17-2018 12:32

Try other brands, you can't blame only your Ionic for the connection interruption.

My JBL's have a poor connection with my Samsung Galaxy S8+, but with Ionic work like a charm. I have a pair of cheap headphones too, that work great with my S8+, but poorly with the Ionic.

Best Answer
0 Votes

‎03-17-2018 12:52

In response to Omerta

‎03-17-2018 12:52

Thanks for that ! Just would be nice to know which ones would work - can’t afford to keep trying different ones.  Plus they work perfectly until I move - that’s odd! 

Best Answer
0 Votes

‎03-17-2018 13:28

In response to Nic1984

‎03-17-2018 13:28

Depends on their bluetooth version I guess...

Best Answer
0 Votes

‎03-17-2018 13:45

In response to Omerta

‎03-17-2018 13:45

You’d think but I’ve been through that with Fitbit and they said the ones I had had the right Bluetooth version.

Sent from my iPhone
Best Answer
0 Votes

‎05-13-2020 01:46

In response to Nic1984

‎05-13-2020 01:46

I am in the same boat as you my 3rd party headphones. Jabra pulse is not working. Poor that Fitbit do not have a list of what does or does not work with their products. I am frustrated by this. Yet to run with ionic and have a good connection to any earphones. I think Fitbit have some explaining to do here... 

Best Answer
0 Votes