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Time and Day Incorrect

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‎10-10-2018 16:09 - edited ‎10-10-2018 16:14

‎10-10-2018 16:09 - edited ‎10-10-2018 16:14

My Ionic suddenly buzzed 2 days and the time switched to midnight and it said I had 0 steps. This was around 4 pm. I tried syncing it to my phone, restarting it (then syncing), turning it off overnight on the charger then synicing in the morning. None of these things worked. This is the third time this has happened and the other two times it fixed itself after a week. Does anyone have any ways to fix this? I use it primarily as a watch so when the time is incorrect it doesn't help at all.

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‎10-10-2018 23:20

‎10-10-2018 23:20

Try a factory reset of the watch (setting app on the Ionic and scroll down to About). If it still is a problem followingnthis you need to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-18-2018 15:28

In response to NellyG

‎10-18-2018 15:28

Thanks this worked

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