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Time is not showing when I turn my wrist-Ionic

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‎05-29-2018 02:58 - last edited on ‎03-30-2022 16:43 by Fitbit Moderator

‎05-29-2018 02:58 - last edited on ‎03-30-2022 16:43 by Fitbit Moderator

Have been having trouble with viewing screens. The time does not show when I flick/turn my wrist, I have to actually tap screen or push buttons. Movement reminder/10000 step notification now showing. Vibrates but no visual. Any suggestions

 

Moderator edit: updated subject for clarity

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‎05-29-2018 05:22

‎05-29-2018 05:22

Have you got the screen wake set to Auto on the watch? (Long press on left hand button)

 

Try restarting the watch several times. Let us know how you go 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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3 REPLIES 3

‎05-29-2018 05:22

‎05-29-2018 05:22

Have you got the screen wake set to Auto on the watch? (Long press on left hand button)

 

Try restarting the watch several times. Let us know how you go 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-30-2022 15:45

In response to NellyG

‎03-30-2022 15:45

Thank you! This fixed my problem. 

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‎03-30-2022 16:42

In response to KGates

‎03-30-2022 16:42

Hello everybody, thank you for visiting the Fitbit Community.

 

Currently, there is a voluntary Safety Recall of Fitbit Ionic Smartwatches.

 

For more information, please visit this thread.

 

Have a nice day.

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