Time keeps freezing on my Ionic

[Moonrisa]

The clock portion of my Ionic keeps freezing. It is happening now several times a day. I am constantly having to shut it down and restart it. It is very frustrating! I’m a nurse and really depend on the clock function. I have reset my Ionic to factory settings once already and dread having to go through that again. The only other tips I have seen online is to restart my Fitbit 3 times in a row. I have tried that but can’t keep doing this. I have an iPhone XR that I sync it to, but not sure that this has anything to do with with the time issue. Thanks in advance for anyone that can help. 

[SilviaFitbit]

Welcome to the Community @Moonrisa. Thanks for the details mentioned. 

Sorry to hear that you're experiencing this with your watch. I appreciate that you mentioned the phone that you're using, the phone that you're using shouldn't be affecting your Ionic's functionality. 

Since, you've tried restarting it but it hasn't been resolved. I've created a case on your behalf with our Support team, they will continue assisting you. 

I'll be around if you need further assistance. 

[CuruiosGeorge]

Moonrisa - did you ever get anywhere with this? For about the last 8 months my Ionic is freezing at least once a day.  I have done a full factory reset and left it absolutely native - didn't even change the default clock face. The problem still persists. It is two and a half years old at this stage and I would expect at least three years out of a device at this price point. Tempted by the Versa - but reluctant to find myself back here in two years time. Paradoxically when I unfreeze it, the time will be wrong time for quite a while until it re-syncs with the phone - so Fitbit have produced a smartwatch that can't even tell the time - how smart is that!