help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tips in case your Ionic is not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-10-2018 05:54 - last edited on ‎10-11-2018 04:48 by Fitbit Moderator

‎10-10-2018 05:54 - last edited on ‎10-11-2018 04:48 by Fitbit Moderator

Hold all 3 buttons down on your Ionic until you see the Fitbit Icon (a bunch of dots) (about 10 seconds).  Your Fitbit will restart.  Mine, surprisingly, was at 99% power, so it did get charged but somehow from 0% and apparently needed a reboot.  Hope this helps some.

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎10-11-2018 05:07

‎10-11-2018 05:07

Welcome to the Community Forums @optyman! Thanks for sharing that information, I'm pretty sure this will be of help to other users who may be facing a similar situation. 

 

Also, I'm posting below some articles that may help:

 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! Man Very Happy

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes