help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Touchscreen not always working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-26-2020 14:55 - last edited on ‎10-26-2020 19:44 by Fitbit Moderator

‎10-26-2020 14:55 - last edited on ‎10-26-2020 19:44 by Fitbit Moderator

Touch screen doesn't work and keeps on freezing or flickering, cant get onto  activities to activate GPS...

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎10-26-2020 19:43 - last edited on ‎08-25-2025 06:44 by Fitbit Moderator

‎10-26-2020 19:43 - last edited on ‎08-25-2025 06:44 by Fitbit Moderator

Hi @Davekkkkkkkkkkk, welcome to the Community Forums!

Thanks for your post. To fix this situation, I recommend you to follow the next steps to restart your Fitbit Ionic:

  1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
  2. Let go of the buttons.

Let me know if the issue persists. 

Best Answer

‎10-27-2020 03:17

In response to RicardoFitbit

‎10-27-2020 03:17

This is still causing issues, I've also tried to change the clock face, but still having same issues, I was given this as a gift for my birthday 9 months ago, not impressed at all. 

Best Answer
0 Votes

‎10-28-2020 01:27

In response to Davekkkkkkkkkkk

‎10-28-2020 01:27

And now it's dead.....nothing. 

Best Answer
0 Votes