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Touchscreen not responding

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‎02-15-2020 12:37 - last edited on ‎02-16-2020 15:14 by Fitbit Moderator

‎02-15-2020 12:37 - last edited on ‎02-16-2020 15:14 by Fitbit Moderator

After using my icon for solid 2 weeks, I suddenly realized

1.the touch screen isn’t responding, can’t joggle around the icons shown on the screen 

2.the display quality became poor

3.noted a line in the middle of the screen

i restarted my icon several times to see if it would help but to no avail. Not happy about this. Returning it right away 

epic failure

 

Moderator edit: Subject for clarity 

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‎02-16-2020 14:47 - last edited on ‎09-16-2025 07:10 by Fitbit Moderator

‎02-16-2020 14:47 - last edited on ‎09-16-2025 07:10 by Fitbit Moderator

Hello @Zobis, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your Ionic prior to posting too. In case you haven't returned your device yet, I recommend you to change the clock face of your device following the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know how it goes.

Keep me posted.

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