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Tracker app hangs watch while updating

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‎11-11-2019 13:44 - edited ‎11-11-2019 14:14

‎11-11-2019 13:44 - edited ‎11-11-2019 14:14

When I try to update the Tracker app the watch hangs about 50% then it locks up the entire watch.   How can I get the watch to finish updating ? I've tried via wifi and bluetooth with no luck.  It hangs at about 50% then I get a clock error message.  The only way I can get the watch to start working again is by resetting the watch.  Any suggestions?

 

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‎11-11-2019 17:01

‎11-11-2019 17:01

I think I figured it out.   I did a factory reset using the settings cog wheel on the the watch not by pushing the watch buttons.   Then I removed/unpaired the watch with the Fitbit app.  Then checked to make sure it was off the phone as well.  I uninstalled the Fitbit app on the phone.  Then  I restarted the phone.   Then a complete new setup.  I am no longer getting the update Tracker notice on the Fitbit app.  I assume that it installed it.   But, looks to be ok now.  Just need to check the battery time.  My daughter says its not lasting 5 days like it should.   

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