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Transferring a single music file to Ionic takes too long

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‎02-21-2021 01:46 - last edited on ‎02-22-2021 11:13 by

‎02-21-2021 01:46 - last edited on ‎02-22-2021 11:13 by

Hi there,

 

like others too, I'm experiencing severe issues when I wnat to transfer music to my Ionic. I have a single file to transfer to my Ionic which is approx. 200mb in size. Connecting the watch to my wifi worked quite ok but it always seems to disconnect after some minutes while transfering. In addition, the app (Windows) says it will take more than two (!!!) hours to accomplish...

 

Any idea how to solve?

 

Thanks,

Holger

 

 

Moderator edit: subject for clarity 

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4 REPLIES 4

‎02-22-2021 11:12

‎02-22-2021 11:12

Welcome to the Fitbit Community, @Holger.A.T..

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend confirming the steps to transfer music to your watch at How do I listen to music and podcasts on my Fitbit watch? If you experience any difficulties, please try our troubleshooting tips at Why can't I download music and podcasts to my Fitbit watch?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-23-2021 03:46 - last edited on ‎02-23-2021 05:34 by Fitbit Moderator

In response to LiliyaFitbit

‎02-23-2021 03:46 - last edited on ‎02-23-2021 05:34 by Fitbit Moderator

Hi Liliya,

many thanks for providing the information – which I’ve already have read before I did the post.

To answer your question: It did not help at all. Connection still gets interrupted Windows app still pretends it takes 2 hours to transfer 200mb. It really seems to be a big bug in the Ionic software.

Holger

 

Moderator Edit: Personal info removed

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‎02-24-2021 18:52

In response to Holger.A.T.

‎02-24-2021 18:52

Thank you for your reply, @Holger.A.T..

 

I appreciate your efforts and the additional details. Since the issue persists, the best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-26-2021 02:24

‎02-26-2021 02:24

this is not new. it has always been like this.  when it connects via wifi network the file transfer takes ages. the only and only way to get around this is be patient and wait for it  to complete/ if it disconnects, try again and again . other option is to transfer smaller files . break a big file into 20 small ones of 10 mb each, u will see it gets there faster 🙂

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