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Treadmill running is off on steps

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‎10-18-2017 14:32

‎10-18-2017 14:32

I ran over 5 miles today but only got credit for 3.7. How do I recalculate my steps to fix this. I'm in lots of challenges and getting cheated apparently. 

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‎10-18-2017 20:19

‎10-18-2017 20:19

Welcome to the forums!

 

All wrist models will not count steps when holding on to the bars. Its needs to see the arms swinging.

 

Also Treadmill running and running outside are two different strides. They will never match on the treadmill even if your arms are swinging

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎11-16-2017 20:59

‎11-16-2017 20:59

I have the same issue. I’ve tried increasing and decreasing the stride length from the advanced section of the app. It still always logs less than actual. I’ve used the auto function and that’s useless as well. 

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