DON'T BUY THE FITBIT, especially the Ionic, It's $300 worth of junk. I had one replaced already and the new one already will not sync, after following all the troubleshooting steps. Below is the text of my conversation today on chat and it's unacceptable that they want me to spend more $$$ on a not tested, deficient product. I've wasted SO MUCH TIME ON THIS and $$$.
Lora (4/17/2019, 11:22:39 AM): Hi Marie, My name is Lora. How can I help you? Me (4/17/2019, 11:25:39 AM): My last Ionic failed and I was sent a replacement. Now my new ionic is not working, I have the red x and have tried all the troubleshooting online, including turning off/on my phone, resetting the ionic to factory settings ... it's charged and it's resetting back to the red X and then the bluetooth is not pairing Me (4/17/2019, 11:25:49 AM): I'm very frustrated with this product at this point. Me (4/17/2019, 11:26:06 AM): In fact for the $300 I wish I had gotten a different brand, Garmin or the like Lora (4/17/2019, 11:26:15 AM): Hi Marie, I'm glad to assist you with your Ionic that has a red X on the display. Lora (4/17/2019, 11:26:23 AM): For us to get started, can you confirm the email address associated to your Fitbit account? Me (4/17/2019, 11:26:26 AM): This is not how the experience should go for the customers willing to spend the money on your premiere product. Me (4/17/2019, 11:26:33 AM): marieldunn@outlook.com Lora (4/17/2019, 11:26:43 AM): Thanks for confirming. Allow me to pull up your account in our system. Me (4/17/2019, 11:26:48 AM): ok Lora (4/17/2019, 11:27:30 AM): Upon checking our system, I can confirm that the Ionic is currently not paired to your account. Me (4/17/2019, 11:27:51 AM): It won't budge from this bricked state Me (4/17/2019, 11:28:11 AM): my fingers hurt from resetting it so. many times. It won't be recognized by my phone Me (4/17/2019, 11:29:11 AM): I also have a blaze which works fine but I liked the ionic since it's water resistant Lora (4/17/2019, 11:29:18 AM): Thank you for sharing these details. Please give me a moment to further investigate on this matter. Lora (4/17/2019, 11:31:16 AM): At this point may I confirm if these were the steps you followed when you did a factory reset. Lora (4/17/2019, 11:31:21 AM): On the device, hold all three buttons for about 10 to 12 seconds. Lora (4/17/2019, 11:31:27 AM): When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). Lora (4/17/2019, 11:31:32 AM): When the device vibrates, release all buttons. Me (4/17/2019, 11:31:37 AM): yes, yes, yes Lora (4/17/2019, 11:31:44 AM): Wait for approximately one to two minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup. Me (4/17/2019, 11:31:47 AM): exactly that about 25 times Lora (4/17/2019, 11:32:11 AM): Thank you for confirming the steps you've done to do a factory reset. Me (4/17/2019, 11:32:12 AM): at the end, it displays a red x and nothing else Me (4/17/2019, 11:32:54 AM): last night I got it to pair but then it didn't connect to wifi Me (4/17/2019, 11:33:04 AM): 'can't find device' Me (4/17/2019, 11:33:20 AM): then I got a white Fitbit logo and it froze there Me (4/17/2019, 11:33:25 AM): fullbattery Me (4/17/2019, 11:33:29 AM): terrible procduct Me (4/17/2019, 11:33:31 AM): product Me (4/17/2019, 11:33:38 AM): TERRIBLE, like it's still in beta Me (4/17/2019, 11:34:00 AM): I seriously think I'm beta testing it and things are going wrong Lora (4/17/2019, 11:34:21 AM): As the recommended troubleshooting steps have been maximized, I'd like to move forward and check on its warranty status. Me (4/17/2019, 11:34:49 AM): Since I didn't buy this one, it was a replacement I have no idea if there is a warranty. I just had it for a couple months Me (4/17/2019, 11:34:52 AM): if that Me (4/17/2019, 11:35:03 AM): it was sent to me with no packaging / warranty Me (4/17/2019, 11:35:10 AM): just the clock face Me (4/17/2019, 11:35:14 AM): in plastic Lora (4/17/2019, 11:35:46 AM): In order for me to check on the warranty of your watch, I would like to verify your country of residence? Me (4/17/2019, 11:35:48 AM): The newest update obviously doesn't work with current firmware Me (4/17/2019, 11:35:53 AM): USA Me (4/17/2019, 11:36:03 AM): It freezes Lora (4/17/2019, 11:36:37 AM): Thank you for this information. Please give me a moment to check on the warranty of your Fitbit. Lora (4/17/2019, 11:38:32 AM): I appreciate you for waiting. Upon checking, I was able to confirm that your Ionic has already passed its one year warranty coverage. Lora (4/17/2019, 11:39:01 AM): Although your Fitbit didn't meet the requirement for a replacement, I would like to offer you discount options you can choose from. Me (4/17/2019, 11:39:24 AM): Excuse me? The replacement failed and I still need to spend money? Me (4/17/2019, 11:39:58 AM): The replacement was for a failed ionic that was under warranty! Now I am penalized because the replacement also is not a product worth $300 investment? Me (4/17/2019, 11:40:21 AM): I will not spend another cent on this crappy product ... you should make good (Fitbit should) Me (4/17/2019, 11:40:29 AM): My review will not be so good either. Me (4/17/2019, 11:40:54 AM): This is a TERRIBLE product. it worked for like 3 weeks and then started to fail and now I can't even use it as a watch and you're gonna give me discount options???? Lora (4/17/2019, 11:41:52 AM): I'd like to share that Fitbit devices are designed to be durable and has passed our stringent testing and quality control. Me (4/17/2019, 11:42:06 AM): I have two chargers and several wristbands for this Ionic .... what a total and complete waste of money. I will definitely be cautioning other shoppers to avoid it at all costs. Me (4/17/2019, 11:42:28 AM): A $300 mistake that costs more time than I want to admit I spent on troubleshooting. WOW Me (4/17/2019, 11:42:40 AM): Fitbit are JUNK Me (4/17/2019, 11:43:18 AM): that didn't get tested before mass marketing. Read your own support boards in the Community. Expensive desk clock is how the iONIC is described! Lora (4/17/2019, 11:45:12 AM): I appreciate you for sharing your thoughts about our products. Please note that our products are certified to work before we market and ship them out to our valued customers, like you. Me (4/17/2019, 11:45:48 AM): I'm not feeling very valued and I'll save this chat and post it to Facebook, Twitter, Instagram, and your own community. What a total sham Me (4/17/2019, 11:45:57 AM): You were going to share my options? What are they? Me (4/17/2019, 11:46:15 AM): this one lasted a few weeks, what are you going to do for me? Me (4/17/2019, 11:47:49 AM): I want to talk to a manager Lora (4/17/2019, 11:47:53 AM): For your discount options, you can choose from a 25% discount towards a purchase of selected devices or 40% discount towards the purchase of an Ionic. Me (4/17/2019, 11:47:54 AM): This is just ridiculous Me (4/17/2019, 11:48:55 AM): Are you kidding me!!!! My $300 was not good enough now I'll spend another couple of hundred to have the same experience! NO WAY, I just can't wait to share this info with other dissatisfied Fit Bit users. Please have a manager get on here. Me (4/17/2019, 11:49:36 AM): I am completely dissatisfied and want to speak to your manager. Me (4/17/2019, 11:50:23 AM): As I said, I have the blaze and the ionic. so I've spent lots on Fit Bit. NEVER AGAIN Me (4/17/2019, 11:50:29 AM): manager Lora (4/17/2019, 11:50:51 AM): I am sorry to hear about your experience with your Fitbit devices, Marie. Me (4/17/2019, 11:50:58 AM): manager Me (4/17/2019, 11:51:00 AM): now Me (4/17/2019, 11:51:21 AM): either replace with a new unit or get me to a manager. I've asked like 5x Lora (4/17/2019, 11:51:53 AM): Know that we are constantly working to improve our products and services. With regards to your request in speaking with our manager here know that we are also following the same policies and guidelines. Me (4/17/2019, 11:52:09 AM): For your discount, I'll go get a Garmin - but not before I speak to a manager Me (4/17/2019, 11:52:11 AM): NOW Lora (4/17/2019, 11:52:18 AM): I do want to help you with this. Me (4/17/2019, 11:52:29 AM): MANAGER ... that's how you will help me Lora (4/17/2019, 11:52:42 AM): Give me some time to look for an available manager. Me (4/17/2019, 11:53:55 AM): this is taking a LONG Time. I don't understand how a product that is supposed to track steps and sleep and exercise and is marketed as a smart watch is SO deficient. Copying this chat to your forum right now.
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