Turn wrist to wake, stopped working on Ionic

[eadams76]

My ionic has stopped waking up when I turn my wrist to view the time. I have to push the button on the left to be able to wake up the watch.  I don't see any options under settings to turn that feature on or off, am I missing something?  Connected to SG7 phone.

[SantiR]

@Backintm I hope you're doing well! Those are great instructions! Thank you for sharing them on this thread and helping out @Manny777 to get this sorted. I'm sure this will also be helpful for other users too. Thanks again for your contribution.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[bitfit02118]

My Ionic would wake, but was frustratingly slow.   I had been using a 3rd party face (which I got via the fitbit app) that was very stat heavy.     I changed to a simpler face, created by fit-bit, and it seems faster.  YMMV but hopefully this helps a bit..

[MarreFitbit]

Welcome on board @bitfit02118, it's nice to have a new member around! I'm glad to hear that your Ionic is working as expected after switching to a different clock face. 

For future references, with third party apps, note that Fitbit doesn't own or maintain third party integrations. It's up to the owner of the third party app to implement or update features for their app so in this case is recommendable to contact the third party developer to learn more about future implementations. 

To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

Rest assure we are working to deliver better options to our users, so once again thank you for your feedback as this help us to continue our work. 

I'll be around if you need further assistance! 

[danishM100]

Swipe right? Mine doesnt react to that?

[Backintm]

Press your left button 2-3 seconds until the watch vibrates. You will see
the screen allowing you to turn on auto wake at the top of the screen.
Touch auto to turn on. Use the left button to go back to your watch. Now,
when the screen goes to sleep and you lift your hand to check the time or
your stats, the screen will turn on.

[Rudybecker]

I tried swiping right on the clock face, no option screen shows. Clock face reverts right back to the screen.

This Fitbit is the worst devise I have ever used. I have called and spoken to four different tech people I have four different incident numbers but never get a resolve to the problems. My original Ionic adadis was replaced shortly after purchas. Will not recommend this device to anyone. The last tech told me they are having problems similar to mine. Two weeks ago I was told to wait for an e mail response from Fitbit, still waiting!

[KT50]

Yeah, I got it.  Thanks

[MarreFitbit]

Hey there @danishM100, thanks for jumping in here! Did you try the steps posted by @Backintm? 

I'm glad to hear you're back on track @KT50! 

Hi @Rudybecker! Sorry to hear about the inconveniences you've been having with Fitbit Ionic. I'd like to give thanks for the feedback you've provided towards our product. Rest assured that our engineers and product development team use this information to further improve our products and services. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

I've seen that you got in touch with our support team via phone, you were given some information about the issue you've been having with the activities. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

Let me know if there's any questions present. 

[Herejudynow]

Did you press button on left to bring up wake screen?

Sent from my iPad

[Rudybecker]

Thank you for the email I received today. The entire situation with Fitbit has become very frustrating. There appears to be no resolutions for these problems. I have discussed these problems with four different people within the Fitbit organization, these were documented as case # 26446239, 27012336, 27225801 and 27681263.

Currently the problems are as follows:
A: Hourly Steps, on occasion will document on the watch, and not on the Dash Board.
B: Total minutes will not document on the Dash Board.
C. Hourly steps as shown on the Dash Board will show and after a short period of time will cancel and be removed from the Dash Board.

Initially the Fitbit Ionic Adidas was replaced. This does not appear to have solved any problems. I purchased the Fitbit Adidas as a replacement for a Fitbit Surge. The Surge performed all the functions as it had been advertised, hence I purchased the Ionic Adidas expecting the same. At this time it appears as though that was not a good choice on my part. I believe its time to get these issues resolved, I have waited long enough.

Respectfully
Rudy Becker

Moderator edit: removed personal info

[AlejandraFitbit]

Thanks for the information @Rudybecker and @Herejudynow thanks for the input.

I appreciate all the information provided. It's great to know that you have already contacted our support team and that they provided you information about these issues. If there is anything else we can help you with, do not hesitate to post it.

Catch you later. 

[cavesrose]

when i swipe right on my clock screen I see my steps. I do not get an option for awake settings. when i see the menu options for exercise, music, alarms, coach, etc.  Nothing for the clock and its settings.

thank you! it sure did

Moderator Edit: Merged User's Posts

[username1411]

i have the same problem, among a million others with this stupid watch, but  i use the watch while riding a bike so i can't use 2 hands to check my progress. Really wish i had not wasted $300 on a paper weight!

[Backintm]

Here's a suggestion for getting your watch to wake when you turn your wrist
to check the time while riding.
Press your left button 2-3 seconds until the watch vibrates. You should see
Screen Wake as the top option. Tap to turn on Auto. Press left button to go
back to your watch. It should turn on when you lift your arm to see the
watch. (If payments or music show, swipe left for screen wake.)

[SantiR]

@cavesrose Welcome to the Fitbit forums! Thanks for taking the time to post your experience on this thread. I'm glad to read customer support helped you out.

Please note that for you to get the Screen Wake settings you need to press and hold the left button on your watch. You will then find the Quick Settings to change this option.

@username1411 It's great to see you in the Fitbit forums! Thanks for sharing the situation you have experienced while riding your bike.

Please follow @Backintm suggestion in order to sort this out. The Quick View/Screen Wake feature should help you with that.

Keep me posted! 

[Dev52]

When I swipe to the right on my clock face nothing happens so I can’t turn on quick view with this solution. 

[Herejudynow]

Read the thread. Press and hold left button and wake screen will appear.

Sent from my iPad

[Dev52]

Thank you, that solved it. 

[Susan-L]

My right to left icons come up, but left to right, nothing comes up.

[Backintm]

What are you trying to do? It wasn't clear from your note.