Turn wrist to wake, stopped working on Ionic

[eadams76]

My ionic has stopped waking up when I turn my wrist to view the time. I have to push the button on the left to be able to wake up the watch.  I don't see any options under settings to turn that feature on or off, am I missing something?  Connected to SG7 phone.

[MarreFitbit]

Hey there @Dev52, I'm glad to hear that your watch worked after following @Herejudynow's suggestion. 

Welcome to the Community @Susan-L! I was wondering the same than @Backintm. As mentioned above, for you to get the Screen Wake settings you need to press and hold the left button on your watch. You will then find the Quick Settings to change this option.

In the meantime, you can see: How do I navigate my Fitbit device's screen?

Looking forward to your reply! 

[OrangeDeb]

That's interesting. I am using a third party app too. The auto wake works,
but is sometimes slow. Ill pay more attention to see if I can predict what
makes is more slow than other times. Thanks for the suggestion.

[MarreFitbit]

Thanks for jumping in here and for sharing your experience @OrangeDeb! Don't hesitate to post back if you have any additional questions, we'll be more than glad to help! 

[Sfullwood]

I am not getting a "screen awake" button.  I have looked under settings - not there.  I want to turn off the auto screen awake.  Drains the battery too fast

[Herejudynow]

Hold down left button. Screen will appear

Sent from my iPad

[MarreFitbit]

Hey there @Sfullwood, thanks for jumping in here! My friend @Herejudynow is right. To get the Screen Wake settings you need to press and hold the left button on your watch. You will then find the Quick Settings to change this option.

Let us know if those steps help! 

[Sfullwood]

Thanks - I did figure it out!

Moderator Edit: Personal Info Removed

[Backintm]

Press the left button on your watch until it vibrates. That should bring up the option to turn off screen wake. Touch to change.


Sent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone

[SantiR]

@Sfullwood Thanks for your reply! I'm really glad to read that you are back on track now. I'm happy you were able to find some help on the Fitbit forums.

@Backintm I hope you're doing well! Thanks for sharing the steps on how to change the Screen Wake settings. I'm sure this will be helpful for other users too.

I will leave the Ionic Product Manual here in which other users ca find this information on page 18 and 19 correspondingly. 

See you around! 

[cyrilee]

Nothing happens when I swipe right. I do see the other apps when swiping left. 

Cyrilee

[Backintm]

Press your left button until the vibration. The option to turn on auto
screen wake will show. Touch to turn on. Use left button to return to time
screen.

[cyrilee]

Thank you!

So happy to have this function back!

Merry Christmas! And happy stepping into 2019!

[SantiR]

@cyrilee Welcome to the Fitbit family! Thanks for posting the experience you were having with Ionic not finding the Screen Wake settings.

I'm really glad to see that you found a solution on this thread. Thank you very much @Backintm for sharing the solution to this matter.

For any other user not finding the Screen Wake settings please:

• Press and hold the left button on your Ionic until it vibrates.
• Swipe left or right to find Screen Wake.
• Tap to change its settings.
• Tap the left button to return to the home screen.

Happy Holidays. Keep me posted! 

[Des71]

Thanks Jessica I’ve been trying for ages to get  this sorted  , as swiping right didn’t bring up the Screen Awake Settings ! Valued information much appreciated! 

    Des 

[OrangeDeb]

If I hold left button for about 2 secs, I get a settings screen with a "Screen Awake" setting. I can then tap the setting to toggle between auto and manual.

But, my battery lasts for several days. Even a full week. However, if I'm tracking bike rides and walks each day, I may have to charge every few days.

[SantiR]

@Des71 Welcome to the Fitbit family! I'm really glad to read that you found this thread to be helpful and that you are back on track now.

@OrangeDeb I hope you're doing well! Thanks for sharing the steps to get the Screen Wake options.

Battery power will depend on the usage you give to the watch. Please check this helpful article for more details on this and for tips to improve the battery power on your watch.

Hope this helps. Keep me posted! 

[Goetz]

You can change the setting when you go to Tips. Slide right to left and Apps appear. Keep sliding right to left until you see Tips. Click on Tips and Quick Tips will ask you to start - just follow the Tips menu and you will find the Screen Wake option.

[Chilly_C]

Thanks! Helpful!

[TomCan2]

Yes swipe clock to right and set screen wake to auto however with different clocks that will not work but if you press and hold the left side button the screen awake screen should appear and set to auto and "viola" your problem is resolved and now you can get back to living a stress free life! Enjoy!

[chris0531]

My Ionic doesn't allow me to swipe left from the clock screen.