Turn wrist to wake, stopped working on Ionic

[eadams76]

My ionic has stopped waking up when I turn my wrist to view the time. I have to push the button on the left to be able to wake up the watch.  I don't see any options under settings to turn that feature on or off, am I missing something?  Connected to SG7 phone.

[SunsetRunner]

Jim said: "None of this was in the manual by the way!".

All of this is in the manual by the way! See pages 56  and subsequent.

[FastForward]

My ionic does not have that screen just variable seconds to shut off.

[FastForward]

I rebooted still does not work.

This worked right to left swipe does not, thanks.

[Mfrisz]

Holding the left button in for 5 seconds or so should give you the choice of screen wake or notifications. You could totally reboot the fitbit if that does not work

Moderator edit: Removed personal information

[ionic-jo]

I had the same issue, and can confirm, rebooting the watch fixed the problem

[YojanaFitbit · Accepted solution]

Welcome to the Forums @Momtaxi18 @Vashti13 @maxander2000 @FastForward, it's always great to have new member around. Nice to see you guys! Sorry for the delay.

I was glad to see a lot of users helping and advising what to do for this inquiry. Special thanks to @Bill-V @MRAP @Herejudynow @tdhandy @Backintm @maxander2000 @Mfrisz @ionic-jo, you guys showed an amazing team work, helping each other.

Thanks to your comments our good friends @Shaneg34 @Peterkaren @ionic-jo @Jimbo2019 @Bryj found the way to use their Ionic settings for Screen Wake. And as it was mentioned by @SunsetRunner you will find this information on the user manual on page 17. If this is not working you can restart your Ionic and then try it again. 

@bgolfv Did you try to restart your Fitbit? 

@FastForward as it was mentioned in this thread you can follow the steps below: 

I'll be around if you have questions.

[Jimbo2019]

Actually it did not show up in the manual. My settings were in a different
menu item
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Best Regards,

Moderator edit: Removed personal information

[YojanaFitbit]

Hey @Jimbo2019 nice to see you again. Which information is not on the manual? Thanks a million for the heads up, this information is really helpful to us. We're always improving our articles and manuals.

I'll be around. 

[FastForward]

Thanks!!

[YojanaFitbit]

Hi @FastForward! I'm glad to know that you got help here. Please feel free to come back at any time, we try to take care of all the members of our family. Sorry for the delay.

I dont' know if you're familiar with our Discussions board, there is a really good chance for you to like it. In case that you haven't do so, check it out! You might be interested in these topics: Get Moving and Challenge Your Environment.

Keep stepping around in the Forums! 

[Bwoodell]

What if your swipe right function doesn’t work?  My Ionic works only by swiping left 

[Jimbo2019]

Press and hold the left button for a few seconds. Then swipe
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Best Regards,
Jim B.

Moderator edit: Removed personal information.

[Mfrisz]

Or reboot the ionic

[Peterkaren]

Hold left button till screen awake appears then put in auto

[Mfrisz]

There is no swipe right function.
Reset ionic byswiping left to setting and scrolling down to about and choose about. Then scroll down to Factory reset

[Peterkaren]

Don’t need swipe function for screen awake function just hold the left
single button in till it appears

[Jimbo2019]

Not the manual I got! By the way!

[mphcanada]

No need to factory reset! Just hold the left button a couple of seconds until the option appears! 

[YojanaFitbit]

Hi @Jimbo2019 @Mfrisz @Peterkaren thanks a million for showing our new users a collaborative and helpful environment. Welcome aboard @Bwoodell and @mphcanada.

If your Ionic is not swiping right after holding down the back button, you can restart your Ionic and give a try again. You should be able to see the Music control option there. 

What is the manual that you got @Jimbo2019? I'd like to check that information. 

Thanks for checking.

[Punnyabrata]

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@SunsetRunner wrote:

On your ionic, to turn on/off the quick view all you have to is to swipe right on the clock screen. There you should see the Screen Awake option. Make sure it is Auto (manual will only turn on the display by tapping or pressing the buttons).

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Swipe right takes me to apps. I pressed and held the left button to enter the "Screen Awake" menu.