help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Turn wrist to wake, stopped working on Ionic

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2017 04:24

‎10-09-2017 04:24

My ionic has stopped waking up when I turn my wrist to view the time. I have to push the button on the left to be able to wake up the watch.  I don't see any options under settings to turn that feature on or off, am I missing something?  Connected to SG7 phone.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎04-30-2019 13:13 - edited ‎04-30-2019 13:18

In response to Momtaxi18

‎04-30-2019 13:13 - edited ‎04-30-2019 13:18

Welcome to the Forums @Momtaxi18 @Vashti13 @maxander2000 @FastForward, it's always great to have new member around. Nice to see you guys! Sorry for the delay.

 

I was glad to see a lot of users helping and advising what to do for this inquiry. Special thanks to @Bill-V @MRAP @Herejudynow @tdhandy @Backintm @maxander2000 @Mfrisz @ionic-jo, you guys showed an amazing team work, helping each other.

 

Thanks to your comments our good friends @Shaneg34 @Peterkaren @ionic-jo @Jimbo2019 @Bryj found the way to use their Ionic settings for Screen Wake. And as it was mentioned by @SunsetRunner you will find this information on the user manual on page 17. If this is not working you can restart your Ionic and then try it again. 

 

@bgolfv Did you try to restart your Fitbit? 

 

@FastForward as it was mentioned in this thread you can follow the steps below: 

 

Ionic settings.PNG

 

I'll be around if you have questions.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
401 REPLIES 401

‎10-09-2017 04:22

‎10-09-2017 04:22

My ionic has stopped waking up when I turn my wrist to view the time. I have to push the button on the left to be able to wake up the watch.  I don't see any options under settings to turn that feature on or off, am I missing something?  Connected to SG7 phone.

Best Answer

‎10-09-2017 04:59

‎10-09-2017 04:59

On your ionic, to turn on/off the quick view all you have to is to swipe right on the clock screen. There you should see the Screen Awake option. Make sure it is Auto (manual will only turn on the display by tapping or pressing the buttons).

Best Answer

‎10-09-2017 16:23

In response to SunsetRunner

‎10-09-2017 16:23

Thank you!

Best Answer

‎10-22-2017 20:13

In response to SunsetRunner

‎10-22-2017 20:13

THANKYOU!!! I Was also having this problem!!

Best Answer

‎10-26-2017 17:43

In response to SunsetRunner

‎10-26-2017 17:43

Mine is set to auto but doesn't work under auto when moving my wrist. My blaze did but Ionic isn't. 

 

Best Answer

‎10-26-2017 18:05

In response to wolfer3

‎10-26-2017 18:05

It works for awhile for me but eventually stops responding to wrist movement or double tap until I manually press the side button then it will work again for awhile.

 

Almost as if it goes into a sleep state.

 

Would you happen to have a screen protector on?  Wonder if that could affect response...

Best Answer

‎10-27-2017 05:49

In response to jkimrey

‎10-27-2017 05:49

Appreciate the response but actually after rebooting for 1st time (new) it now works.

Sent from my Verizon 4G LTE Droid
Best Answer
0 Votes

‎12-20-2017 21:46

In response to SunsetRunner

‎12-20-2017 21:46

i,m want to turn this off but when i swipe right this option is not there just the apps come up?

 

Best Answer

‎12-20-2017 23:43

In response to SunsetRunner

‎12-20-2017 23:43

@SunsetRunner wrote:

i,m want to turn this off but when i swipe right this option is not there just the apps come up?

 

Are you sure you’re swiping the right way? Right to left - apps come up, left to right - (screen and notification) settings come up.

Best Answer

‎12-27-2017 00:36

‎12-27-2017 00:36

Thanx for the tip as it's handy to turn of wrist action. Especially when out for evenng or dancing !!!

Best Answer

‎12-27-2017 17:33

In response to SunsetRunner

‎12-27-2017 17:33

Thank you!

Best Answer

‎01-08-2018 08:48

In response to SunsetRunner

‎01-08-2018 08:48

You saved me! Thanks! That was too easy! Bless you!

 

Papa Fred

Best Answer

‎01-18-2018 04:43

In response to SunsetRunner

‎01-18-2018 04:43

This worked for me. However, I'm wondering why it got set there in the first place since it used to be working. Is it because of a firmware upgrade?

Best Answer
0 Votes

‎01-28-2018 10:05

In response to SunsetRunner

‎01-28-2018 10:05

Thank you! That's why I couldn't find it!

Best Answer
0 Votes

‎02-17-2018 20:10

In response to SunsetRunner

‎02-17-2018 20:10

Thank you, solved my problem 

Best Answer

‎02-18-2018 03:16

In response to Norseman09

‎02-18-2018 03:16

I’m pretty sure it happens if you rub the screen inadvertently in just the right way

Best Answer
0 Votes

‎02-18-2018 12:45

In response to Papa-Fred

‎02-18-2018 12:45

I put a new case on it and I guess I accidentally turned it off. I thought it was the case messing it up some how, was thankful it wasn’t.

Sent from my iPhone
Best Answer
0 Votes

‎03-05-2018 08:14

In response to SunsetRunner

‎03-05-2018 08:14

Many thanks for this, mine had suddenly stopped to. I must have accidentally brushed it to manual 

Best Answer
0 Votes

‎03-07-2018 12:02

In response to SunsetRunner

‎03-07-2018 12:02

Thank you, mine had been turned off.

Jayne D. (Ionic, Galaxy S7, Windows 10 PC)
Best Answer
0 Votes