Turn wrist to wake, stopped working on Ionic

[eadams76]

My ionic has stopped waking up when I turn my wrist to view the time. I have to push the button on the left to be able to wake up the watch.  I don't see any options under settings to turn that feature on or off, am I missing something?  Connected to SG7 phone.

[MarreFitbit]

Welcome on board @Annaziola1! Thanks for sharing this information. You can always swipe left to access the quick settings screen. 

Hey there @Mfrisz! I'm glad to hear that your replacement is working fine. 

Let us know if you need further assistance guys! 

[yazs1mom]

What can one do when the swipe feature or touch/tap is non-responsive?  The swipe function has not worked for the past week.  A factory reset has been done, shut down has been done, not sure what to do now. 

[Peterkaren]

Keep left hand button pressed in until screen shows screen awake change to
auto

[Backintm]

Suggest contacting customer support. They will review what you have done and do an assessment for repair or replacement.Sent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone

[MarreFitbit]

Hello there @yazs1mom, thanks for stopping by! Also, thanks for already troubleshooting this issue with the screen. Nice way to go!

I went ahead and created a case for you with our Support team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

I really appreciate your help guys @Backintm  and @Peterkaren! 

Happy stepping! 

[rlfbrew]

Did as suggested. Absolutely no response.

[Peterkaren]

Does it say screen awake auto ?

[rlfbrew]

Thanks. It has a completely dark screen. I turned my wrist, I swiped right and pressed all buttons in combination and individually. Last night it was 40% charged. I plugged in and repeated all steps. Zero!

Ron
🙇
“A creative man is motivated by the desire to achieve, not by the desire to beat others.”
Ayn Rand

Moderator edit: Removed personal information and format.

[Peterkaren]

Deff got a fault get in touch wi fit bit they are very good

[yazs1mom]

Thank you to everyone who tried to help, @Backintm  and @Peterkaren and @MarreFitbit.  I appreciate being supported and while not successful in getting the Ionic to work properly, it helped to know there were a number of different solutions to try.  Now waiting to hear back from Fitbit Support. 

[Peterkaren]

👍

[YojanaFitbit]

Hey guys, how are you? Your help and comments are very appreciated @Peterkaren! Very kind of you!

@rlfbrew thanks for confirming this information, sorry for the issues with your Ionic. Fitbit is always trying to provide great products and customer experience. I requested a new case for you, so you will get a follow up email to see what are the options you have with Fitbit.

@yazs1mom thanks for the update! They've already replied to you, they will keep assisting you; but if you have any other question I'll be around.

See you around.

[rlfbrew]

Thx to everyone. Nice to be a part of the community. Off to Africa where it is summer. May have to wear my Fitbit backwards. 😏

Ron
👨‍💻
"A creative person is motivated by the desire to achieve, not by the desire to beat others.” Ayn Rand

Moderator edit: Removed personal information.

[segreenwade]

This worked for me as well. Holding the left button Down. Swiping right only gave me options like exercise and pandora app.. Thanks!!!:)

[lillex]

When I swipe left to right, nothing happens. Swiping right to left, apps come up, but nothing the other way.

[Backintm]

Press your left button until the watch vibrates then touch to turn on auto wake.Sent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone

[lillex]

That worked. Thanks, so much!

[Star72]

Hi if I hold the left button, the bank app pops up  I can't swipe right to see how to turn on wrist movement either  Any other ideas? 

Thank you, the options worked but it still isn't working and is on auto .

[Backintm]

Try swiping left (it depends on what functions you are using). If swiping
right doesn't bring up auto wake, try the opposite. Hope this works for you

[rlfbrew]

Thx to all for the help. Unfortunately, or fortunately Fitbit sent a New Ionic given nothing worked.

Ron 👨🏻‍💻
"A creative person is motivated by the desire to achieve, not by the desire to beat others.” Ayn Rand

Moderator edit: Removed personal information.