10-09-2017 04:24
10-09-2017 04:24
My ionic has stopped waking up when I turn my wrist to view the time. I have to push the button on the left to be able to wake up the watch. I don't see any options under settings to turn that feature on or off, am I missing something? Connected to SG7 phone.
Answered! Go to the Best Answer.
09-10-2018 00:44
09-10-2018 00:44
09-13-2018 09:37
09-13-2018 09:37
Hi everyone! Thanks a lot for your help with this, it's really appreciated!
Hey @SunsetRunner! If you're still having troubles with this feature, I'd recommend restarting your Fitbit Ionic. Note that, you will need to tap and hold the left button. You will feel a vibration and the menu will appear in which you will find the Music settings and Screen Wake settings (just swipe left or right).
Hope this helps, let us know the outcome!
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09-13-2018 10:14
09-13-2018 10:14
09-17-2018 15:04
09-17-2018 15:04
I noticed this morning that my watch is not counting steps, monitoring heart rate, or turning on when I turn my wrist. I tried swiping right from the clock face but nothing happens. As far as I can tell it is syncing properly with the app and there are no updates available. What can I do to get my Fitbit back up and working.
09-23-2018 14:20
09-23-2018 14:20
When I swipe right there are no options - the clock half disappears off he right side of the screen but it won’t take me to the option page. Any ideas?
09-23-2018 14:22
09-23-2018 14:22
09-23-2018 14:25
09-23-2018 14:25
Amazing.
Ive been annoyed by this all day and you solve it in a minute. Thank you.
09-23-2018 18:21
09-23-2018 18:21
When I swipe to the right--I get nothing. It doesn't allow me to swipe right and move off clock screen. When I swipe left, I get all other settings but nothing that will give me what was stated so that my watch wakes up??
09-23-2018 20:05
09-23-2018 20:05
Press your left button until the watch vibrates and the auto screen wake up appears. Select auto and you should be fixed.
09-24-2018 04:16
09-24-2018 04:16
I have the same problem... when i look in the settings app on my phone it shows the settings to change the screen wake to auto.
but when i look on my phone, the settings app only shows brightness and vibrations... no option for changing screen wake...
tried restarting my watch, but didn’t help. Any ideas?
09-24-2018 05:25
09-24-2018 05:25
09-24-2018 06:17
09-24-2018 06:17
09-24-2018 09:49
09-24-2018 10:12
09-24-2018 10:12
Thank you--works perfectly now!! Much appreciated.
09-27-2018 08:28
09-27-2018 08:28
Hello everyone! Thanks for your continuous participation on this thread regarding the Screen Wake/Quick View settings on your Ionic.
I'm glad to read that most of you have had this resolved already by the help provided along this thread. I'm glad to see that you have found great help in the Fitbit Community.
For the ones still experiencing this; please do the following to sort this out:
Hope this helps. Keep me posted!
09-30-2018 22:10 - edited 09-30-2018 22:11
09-30-2018 22:10 - edited 09-30-2018 22:11
I'm swiping right and all I get is the clock face swinging back.....??
EDIT: NEVER MIND.....HITTING THE LEFT BUTTON BRINGS IT UP. The original post suggestions from a year ago didn't work but the one above did.
09-30-2018 23:08
09-30-2018 23:08
10-01-2018 10:01
10-01-2018 10:01
I'm glad to hear that you both were able to manage the screen settings after following @SantiR's instructions.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
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10-01-2018 10:12
10-01-2018 10:12
10-01-2018 10:19
10-01-2018 10:19
Hey there @C12, thanks for jumping in here! Were you able to manage your screen after holding the left button?
Looking forward to your response!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...