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Turned off Fitbit and now won't turn back on

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‎01-30-2020 17:19

‎01-30-2020 17:19

After having the Ionic since it was first available, today I recharged it, but it stopped syncing. It was a black screen. A search showed me that I should turn it off and then on again. I turned it off -- and now it won't turn on. Nothing. Zip. Zero. Nada. My phone can't find it. Is it dead?

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‎01-31-2020 09:22 - last edited on ‎10-08-2025 10:42 by Fitbit Moderator

‎01-31-2020 09:22 - last edited on ‎10-08-2025 10:42 by Fitbit Moderator

@Beamish It's nice to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. 

I appreciate the research done prior to posting. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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