help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Turning wifi on on the watch

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-04-2019 06:08

‎04-04-2019 06:08

On my watch it says IP address wifi off? when I try and connect via the dashboard no wifi addresses come up and it says my watch cannot be found?Please help.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-04-2019 07:22

‎04-04-2019 07:22

Hi @Nicholas64, good to see you in the community.

 

Have you tried attaching the charging cable to your Ionic and then connecting it to a power source? This should force the device to connect to any saved WiFi networks. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

View best answer in original post

Best Answer
3 REPLIES 3

‎04-04-2019 07:22

‎04-04-2019 07:22

Hi @Nicholas64, good to see you in the community.

 

Have you tried attaching the charging cable to your Ionic and then connecting it to a power source? This should force the device to connect to any saved WiFi networks. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎04-08-2019 15:47

In response to N8teGee

‎04-08-2019 15:47

Connecting the watch charging to the Ionic connected the WIFI on the watch immediately.

Thanks for the tip.  Popamike

Best Answer

‎08-14-2020 08:05

In response to N8teGee

‎08-14-2020 08:05

If you have any other ideas I would appreciate hearing them. This was a temporary fix. The wifi would stay on for about a minute then  it would show "wifi not connected" again. I think the Ionic must be a product that is not worth the money. This is the 2nd one I have bought. Unfortunately, I took the offer to buy a 2nd one for half price after the first one failed after a year. Nice watch idea, very poor product. I won't purchase another fitbit but would really like to use the one I have since I already own it and like the design.

Best Answer
0 Votes