help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to attach one side of the wristband

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2020 05:26 - last edited on ‎06-12-2020 17:13 by Fitbit Moderator

‎06-05-2020 05:26 - last edited on ‎06-12-2020 17:13 by Fitbit Moderator

Why won't one side of the band stay in watch , love the watch but can't wear it because the band keeps coming off

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-12-2020 17:12

‎06-12-2020 17:12

Hi @cutter426, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, please follow the next steps and let me know if the issue persists:

 

  1. Turn Ionic over and find the band latches—there’s one on each end where the band meets the frame. 
  2. To release the latch, press down on the flat metal button on the strap.
  3. Gently pull the band away from the watch to release it.
  4. Repeat on the other side. If you have trouble removing the band or if it feels stuck, gently move the band back and forth to release it.
  5. To attach a band, press it into the end of the watch until you feel it snap into place. The band with the clasp attaches to the top of the watch.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes