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Unable to attach one side of the wristband

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‎06-05-2020 05:26 - last edited on ‎06-12-2020 17:13 by Fitbit Moderator

‎06-05-2020 05:26 - last edited on ‎06-12-2020 17:13 by Fitbit Moderator

Why won't one side of the band stay in watch , love the watch but can't wear it because the band keeps coming off

 

Moderator Edit: Clarified subject

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‎06-12-2020 17:12 - last edited on ‎09-13-2025 10:59 by Fitbit Moderator

‎06-12-2020 17:12 - last edited on ‎09-13-2025 10:59 by Fitbit Moderator

Hi @cutter426, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, please follow the next steps and let me know if the issue persists:

  1. Turn Ionic over and find the band latches—there’s one on each end where the band meets the frame. 
  2. To release the latch, press down on the flat metal button on the strap.
  3. Gently pull the band away from the watch to release it.
  4. Repeat on the other side. If you have trouble removing the band or if it feels stuck, gently move the band back and forth to release it.
  5. To attach a band, press it into the end of the watch until you feel it snap into place. The band with the clasp attaches to the top of the watch.

Keep me posted and let me know if you have any additional questions.

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