Unable to calibrate Ionic

[rosab]

not able to calibrate even after trying several times.  This has been after lastes updates. Please help with this issue.  I know I have taken over 10000 steps each day but it only shows 200. Also the BPM are also not recorded.  How do I revert this update to be able to use my fitbit Ionic.  

Moderator Edit: Clarified subject

[SilviaFitbit]

@rosab A warm welcome to the Fitbit Community. Thanks for the details mentioned. 

It's not possible to revert the update the previous version. However please try the following troubleshooting and let me know the result: 

- Plug in your Ionic and setting it on a flat surface 

- Perform a restart or shut it down and turning back on 

- A green check mark should show

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

[rosab]

I have tried these steps every day. Still no corrections.  I have noticed others with same issue on the fitbit forum.Rosa Barker 

[SilviaFitbit]

@rosab Thank you for getting back. I appreciate the restart performed. 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.