Unable to charge Ionic - Opposing magnets

[MRItech]

I have a week old Ionic and charged it when it was new,  now I am trying to charge it for the second time and the charger cable will not stick,  in fact it seems to repel away like two opposing magnets,  but all else works fine,  just the charger cable will not stick but if I hold it in place it will change,  any ideas?

Moderator edit: Updated subject for clarity 

[Odyssey13 · Accepted solution]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options