Unable to connect Ionic to home wi-fi network

[NormJPK]

Have just bought an Ionic and am unable to connect the watch to my home wi-fi network (personal WPA). Have looked at some of the comment streams, and none seem to help.

The watch shows that it is searching for the network, but doesn't connect.

My phone shows that it has synced with the watch, but the watch hasn't actually started (only displays anything when I'm trying to sync with the wi-fi).

Appreciate some help on this.

[N8teGee]

Is the network you are trying to connect to broadcasting on the 2.4ghz frequency? The Ionic doesn't support 5ghz networks so won't be able to connect to those. 

You may find some tips in the following help article. 

[Rich_Laue]

If the ionic isn't synced, this could be a Bluetooth issue since thevionic does not sync through wifi.

Have you restarted both the ionic and phone?

[NormJPK]

Have re-started my phone and Bluetooth. Still not syncing.

Sent from my HUAWEI nova 3i

[Rich_Laue]

For sync problems on Android, 

Restarting the trackerremive the tracker from the phones bluetooth, not the app

Clear the Fitbit cache, once I had to clear the data, but this I did after trying 8-9 other things to resolve the sync issue

[NormJPK]

I turned off Bluetooth and turned it back on. It finds the ionic but does not pair with it. Says incorrect pairing key or device figured incorrectly. Yet it synced yesterday.


Sent from my HUAWEI nova 3i

[Rich_Laue]

We are not worried about pairing the tracker, which can not be down by the user .

I'm assuming the ionic is still connected to your account. A simple refresh  sync should be tried through the Fitbit app. 

[NormJPK]

I assume that when you say a 'simple refresh sync' you mean hitting the 'sync now' on the fitbit app. I have done this repeatedly and it fails to sync.

There seems to be inherent problems with the Ionic, especially if it takes experts '8-9 things' to resolve.

Any other suggestions?

Sent from my HUAWEI nova 3i

[Rich_Laue]

I never said that it takes experts 8-9 things to try. I as with most Fitbit users on this community of Fitbit users, we are not experts but simply pass on steps, that sometimes by accident, have been found to help.

If you do want to talk to Fitbit, the contact link maybe found in the upper right corner. 

[NormJPK]

My apologies Rich, I was thinking that I was dealing with fitbit itself, rather than a fitbit community group. I appreciate your input into helping me resolve the issue. It is still unresolved, but I have taken the watch and my phone back to the retailer to try to sort out. I'll see what their technicians come back with.

Thanks, Norm