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Unable to connect Ionic

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‎04-09-2020 22:56 - last edited on ‎04-15-2020 15:39 by Fitbit Moderator

‎04-09-2020 22:56 - last edited on ‎04-15-2020 15:39 by Fitbit Moderator

Lost connection yesterday.  Clock became slow. Followed all instructions to reconnect with iPhone. Turn off phone, hard reset Fitbit, delete app, factory reset.  

 

I still can not connect 😞

 

please help 

 

Moderator edit: Subject for clarity 

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‎04-15-2020 15:38

‎04-15-2020 15:38

Hello there @StacyE, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your Ionic before posting. If you're experiencing connection difficulties with your device, I recommend you to check and try the troubleshooting steps from our help article: Why won't my Fitbit device sync? and let me know how it goes.

 

I'll be here if further assistance is needed. Let me know if you have any additional questions. 

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