12-27-2017 11:43
12-27-2017 11:43
I have had no luck connecting to my home wifi [WPA2-Personal]. I have tried resetting my watch, disconnecting bluetooth etc. Is there a number I can phone or any further instructions available to assist me with connection please?
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12-27-2017 13:03
12-27-2017 13:03
Hey @USAF-Larry My Ionic shows Wi-Fi off in the About/IP address. When I reconnect via the app to my Wi-Fi it takes less than a minute and says Wi-Fi off again on the Ionic. And when I go back into the app under Wi-Fi setting it is at the initial setup page.
On another note, my wife and daughter have no issues with their Charge 2 connecting on the same Wi-Fi with iPhone 6&7 with the same iOs.
12-27-2017 11:51
12-27-2017 11:51
@FitKlassy, first verify that your WiFi router is set to support the 2.4GHz bandwidth, and is not restricted to 5GHz. Also, check out the Fitibit help article, How do I connect my Fitbit watch to WiFi?
12-27-2017 13:03
12-27-2017 13:03
Hey @USAF-Larry My Ionic shows Wi-Fi off in the About/IP address. When I reconnect via the app to my Wi-Fi it takes less than a minute and says Wi-Fi off again on the Ionic. And when I go back into the app under Wi-Fi setting it is at the initial setup page.
On another note, my wife and daughter have no issues with their Charge 2 connecting on the same Wi-Fi with iPhone 6&7 with the same iOs.
12-27-2017 13:09
12-27-2017 13:09
12-27-2017 13:26
12-27-2017 13:26
@FitKlassy try this link.
http://help.fitbit.com/articles/en_US/Help_article/1171?p=ionic&l=en_US&fs=Search&pn=1
12-27-2017 15:49
12-27-2017 15:49
12-28-2017 11:54
12-28-2017 11:54
i'm having the same issues so i cant say what works yet... sorry
05-07-2018 19:13
05-07-2018 19:13
I tried to look at the solution but it would not come up for me. How did you solve your connection problem?