Unable to download clock faces and apps to the Ionic

[Atrusty94]

I’m trying to download apps and clock faces onto my iconic. It gives me a red box that tells me I need to make sure both my watch and app are updated. Neither gives me an indication they need an update. I’ve tried uninstalling and reinstalling the app, disconnecting and reconnecting the watch to the phone and restarting the watch itself. What can I do? 

Moderator Edit: Clarified subject

[imquocanh]

if everything working perfectly on your ionic, don't try to update OS 27.70.8.0 or 27.71.6.19.

Let a search in this forum, you will see a lot of people wish their device is back to the old OS stable version. Have a ton of problems with 27.70.8.0 and 27.71.6.19, but no useful help from Fitbit support. Exception your ionic is under warranty, you can try then claim then get a replacement (maybe) :))

reference my topic before try your risk

[Benzin]

👆This post should be everywhere on the forum!