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Unable to factory reset my Ionic

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‎03-27-2021 13:52

‎03-27-2021 13:52

I've been trying to factory reset my Ionic for the past 2 hours, using every method I can find or think of. My Fitbit has been boot looping and I've been unable to reset it. They say to press and hold all of the buttons and then release the bottom right one when the Fitbit logo disappears, and then wait for a vibration, then release the buttons. The problem is that it just doesn't vibrate. The vibration function works but it won't vibrate for it to factory reset. Any ideas on how to reset or fix this?

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‎03-27-2021 21:08

‎03-27-2021 21:08

Yah, don’t waste your time. Fitbit discontinued this device so, apparently they have no interest in fixing its problems. Did you by chance update it. That certainly bricked a number of ours. No help from Fitbit afterwards. 

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‎03-28-2021 19:14 - last edited on ‎09-15-2024 09:08 by Fitbit Moderator

In response to Roundylb

‎03-28-2021 19:14 - last edited on ‎09-15-2024 09:08 by Fitbit Moderator

Welcome to the Fitbit Community, @Marshy_. It’s good to see you in the community, @Roundylb.

@Roundylb Thank you for your input. 

@Marshy_ Thanks for the details shared in your post. I appreciate your efforts and recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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