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Unable to link LG G3

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‎10-13-2017 11:20

‎10-13-2017 11:20

I am unable to link my G3 with my new IONIC.  For the first time I am not impressed with Fitbit...  One of its strength has always been how easy its devices were to set-up.

 

I am able to link, upgrade and sync with my IPAD Air 2.

 

I have tries every steps suggested in these forums.  (Turn off watch, bluetooth, factory reset, remove the app and reinstall, etc.  I have been at this for over two hours...

 

This means I wont be able to get phone notifications on this "Smart Watch".

 

I also believe we can't use the payment service in Canada.  Nice.

 

I am likely going to return this to the store.

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7 REPLIES 7

‎10-14-2017 03:52

‎10-14-2017 03:52

Which Android version are you having on the G3?

Garmin Fenix 5s Plus, Fitbit Ionic, Samsung Galaxy S8 Plus
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‎10-14-2017 04:26

In response to mariossp

‎10-14-2017 04:26

The Android version is 6.0

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‎10-14-2017 04:39

In response to Rich9999

‎10-14-2017 04:39

Did you link the Ionic with your Ipad prior to your G3?

Garmin Fenix 5s Plus, Fitbit Ionic, Samsung Galaxy S8 Plus
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‎10-14-2017 04:43

In response to mariossp

‎10-14-2017 04:43

I did initially.  I then removed everything, removed the apps on both phone and IPAD, did a hard reset on the ionic, and tried to link the watch with the phone first.  No success.  I then tried to reinstall to my IPAD and that worked and all the updates reinstalled.  Still no joy on the phone.

 

I will try this morning with my wife's phone (G4).

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‎10-14-2017 04:48

In response to Rich9999

‎10-14-2017 04:48

The reason i am asking is because after i linked the Ionic with my V10 it was impossible to link it  with my Ipad afterwards.

 

Garmin Fenix 5s Plus, Fitbit Ionic, Samsung Galaxy S8 Plus
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‎10-14-2017 09:49

In response to mariossp

‎10-14-2017 09:49

Well, I finally got it to work.  I installed it on my IPAD first yesterday and phone would not work.  I upgraded the watch through the IPAD.  Worked fine on IPAD and on the website, but still not on my IPHONE.

 

This afternoon, I tried installing it on my wife's G4 and it was found (but I stopped the install).  I then decided to try again on my G4.  The G4 knew I has a IONIC (probably through the website) but it did not sync.  I removed the app totally from my IPAD tried again.  My G3 can now sync with my watch and I can receive notification.  

 

Very tricky.  I would imagine this will be fixed through updates.  Note that before I updated my watch through the IPAD, it could not find my phone at all anyway.  So my IPAD saved me...

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‎10-14-2017 09:56

In response to Rich9999

‎10-14-2017 09:56

I am glad you made it!

Garmin Fenix 5s Plus, Fitbit Ionic, Samsung Galaxy S8 Plus
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