Unable to login to my account

[jchaberlin]

I can no longer log into my app or the website using my login information. I have tried the reset password link several times but no email is ever sent. I can only log onto the site through facebook so I can't access the app for my phone.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @jchaberlin. welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[jchaberlin]

Hello, a little over a week ago I started a thread about not being able to access my account through my iphone app and that I could only log on the website through the facebook option. I looked at my settings today and saw my email that I've had on my account since I started was changed by someone other than me to a series of letters followed by an @dispoaseamail.com (amail not email). Due to this I can't change my password because it isn't sending to my correct email and I cannot change my email because my password won't work. I still haven't heard back from my last thread so I'm starting this one for visibility. 

[Odyssey13]

Hi @jchaberlin  your post was merged into your existing one. Have you heard from customer support, as moderator @RicardoFitbit mentioned in his post?

[jchaberlin]

Not yet. I have checked both my regular inbox and my spam folder. If they are going off the email that is tied to my account though then they may have sent it, but to an email other than my own. 

[Odyssey13]

I'm sure @RicardoFitbit will see that this issue is ongoing and top by to assist you.

[jchaberlin]

Hey @RicardoFitbit , just checking in on how things are going on your end. I added to the thread below about an issue that is also stopping me from being able to reset my password as the email on my account settings was changed by someone other than myself to what looks like a placeholder email. If you need my current email address to fix the problem let me know. 

[RicardoFitbit]

Sorry for the delayed reply @jchaberlin, it's a pleasure to continue assisting you today.

I appreciate the details that were shared in your post. Our Support team informed me that they sent you an email, however, it seems that you never received such information due to the issue with the incorrect email address. That being said, I recommend you to contact them directly with the options that are specified here to move forward with this account concern.

@Odyssey13 Thanks for your Support! 

I'll be around if you need anything else.